MARKET REPORTS
FAQ's
The following are answers to our Frequently Asked Questions: About UsWho Are We?
We are a leading provider of biotechnology market research. As a technology company, we produce research for emerging market opportunities, with a focus on stem cell technologies.
Do You Offer Specialized Staff?
Yes. Unlike other providers of market research that offer reports on topics ranging from textiles to sports beverages, we specialize in serving the biotech and pharmaceutical sectors. As such, we know these sectors inside-and-out. All of our courteous staff hold advanced degrees in life science, technology, or bioinformatics. How can I contact customer service?
Our friendly research specialists are available by phone at 703-859-7617, and by email at info@bioinformant.com. Customer service hours are 8:30am to 8:00pm EST, Monday through Friday. Our Reports Who Produces the Reports?
Unlike other distributors of market research that supply materials produced by outside publishers whose quality they cannot ensure, we produce and quality-ensures all of our market reports. To show our commitment to producing reports that provide quality, value and insight, we offer a progressive 60-Day Money Back Guarantee. How does your Quality Guarantee Work?
For detailed information on this topic, visit our Money Back Guarantee page. It is a simple process! What Methodologies do You Use to Produce Market Reports?
It is our belief that technology-derived data provides clients with the most comprehensive and unbiased insights available. To supplement technology-derived data, we utilize electronically-based End-User Surveys. These surveys are distributed to a comprehensive panel of academic and industry representatives working within market segments of interest, allowing us to reach a global audience of researchers. Our team of market analysts also add qualitative analysis to each report, providing a high-tech, high-touch result. Click here to read more about our Methodologies.
Ordering and DeliveryHow do I place an order?
Most clients prefer to places orders online. Purchases can be made directly through "Purchase Now" buttons on the product pages.
Orders may also be submitted by fax (614-352-2369), telephone (703-859-7617), or email (orders@bioinformant.com). What types of payment are accepted?
We accept all major credit cards, including American Express, Discover, MasterCard and Visa. Can both Domestic & International Orders be Placed?
Yes! Payments may be made in United States Dollars, as well as in any internationally recognized currency. How long does delivery take?
For electronic (PDF) purchases, reports are delivered by email. Order processing allows most orders to be delivered immediately (within 15 minutes). All orders are fulfilled same-day as purchase. If you are outside the U.S. please remember the time difference between international and U.S. business hours. For hard copy purchases, delivery takes 2-3 business days for U.S. orders and 10-14 days for international orders Privacy and SecurityHow is the site secured?
We use a variety of security technologies and procedures to help protect the site. All information is encrypted via Secure Socket Layer (SSL). Payments are processed through Paypal, a renowned industry-leader for processing secure online transactions.
Do You Offer Custom Research?Yes, we do. Our custom research services can be adjusted to fit the budget of any organization, large or small. Please view our Custom Research page for more information. What are Your Customer Service Values?Providing a superior customer experience is our top priority. BioInformant.com may be an internet site, but it is staffed by humans ready to answer the phone or reply to emails!
Our friendly customer representatives provide are happy to provide unbiased advice, and can be reached even after the close of traditional business hours, up until 8pm EST.
Available Reports:Click here to view our available Market Reports.
(Phone) 703-859-7617 info@bioinformant.com (Fax) 614-352-2369
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